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We
pride ourselves here at WeddingBandsUS.com on offering our customers the
highest quality merchandise and we are confident that upon receipt of your
merchandise you will find that it will surpass your expectations. Your
satisfaction is the top priority of our business. Therefore, if you are not
completely satisfied with your purchase you may simply exchange or return the
unused item in its original condition for a full refund (minus shipping &
handling or other charges) within 30 days of purchase. All orders which do
not follow the criteria "as shown" specified in the item
detail page of an order will be considered custom orders. In
addition, custom made wedding bands such as custom width or custom size are
not included in the 30 day return policy.
Return
Instructions:
1)Login into your account, click on View Details next to your order and Add New RMA to obtain a "Return merchandise authorization (RMA)" or call us at 212-302-0029
2)
Complete the return form provided and writes RMA number and the reason for
your return.
3)
Pack your merchandise with the original packing materials, including return
form, packing slip, and the product certificate if appropriate in a cardboard
shipping box.
4)
Print your name, address and "Return merchandise authorization
(RMA)" number on the package.
5)
Send the package by registered mail, as this is the safest way to ship
high-value items. Please insure the package for the full value of the invoice
plus shipping charges using the delivery courier of your choice. WeddingBandsUS.com
is not responsible for lost or damaged items while shipping.
If
the value of the item(s) you're returning is:
Less
than $500: You can mail the item(s) via any courier. Be sure to ship your item(s)
fully insured, and request a return receipt to ensure that your shipment is
tracked. More than $500: FedEx and UPS will not insure it, so mail your
package via US Postal Service. Also, request a return receipt to ensure that
your shipment is tracked.
6)
Print your name and address on the outside of the package in the return area
and mail the package to:
Please
do not write WeddingBandsUS.com, jewelry, wedding bands or other
luxury-related words on the package as this may invite possible theft of the
package during transit.
Returns
are subject to following conditions:
*
The item(s) must be returned within thirty (30) days following the shipment
date of the order from WeddingBandsUS.com.
*
Packages without a "Return merchandise authorization (RMA)" number
cannot be accepted.
*
Each item must be returned in the same condition as it was sent, unworn and
undamaged. The original WeddingBandsUS.com security tag must still be on
the item in order for refunds to be processed. Damaged goods due to client
negligence will not be accepted for refund.
*
Custom work, customized finishings, special orders or personalized , engraved
items cannot be refunded unless there is an error on behalf of WeddingBandsUS.com.
*
All requests will be processed after our laboratory inspects and verifies the
conditions of the item.
*
It will take approximately 7 to 10 business days to refund your money.
*
Shipping, handling and insurance costs will only be refunded if WeddingBandsUS.com
is liable for the error (such as wrong size, wrong finishing, wrong
engraving)
*
Shipping fees will not be refunded under any circumstances.
*
If the item has been shipped via Ground Shipping (free of charge) and the
item has been returned, $20 will be not refunded!!
Again,
please make every attempt to return your items as instructed with all its
original materials. If you have any questions, contact our customer service
department.
Diamond
Returns
Our
experts upon receipt of your return package will visually inspect all
diamonds, wedding bands for any signs of wear and tear before issuing
refunds, exchanges or credits. All items must be unblemished and in original
condition. Unless the item(s) being
returned meet the above guidelines we cannot accept it for a refund or
exchange. There is a 15% restocking fee for all of our diamond jewelry and
wedding bands such as our eternity wedding bands and diamond rings.
Ring
Returns
Custom
made jewelry cannot be returned for refund or and exchange under any
circumstances. WeddingBandsUS.com is not responsible for orders placed by
customers for wrong sizes or any other information however, we can correct
sizes for rings (only if the ring can be resized) for a fee of $25.00
(shipping fee for returned items going back is included in the $25.00). Platinum and Palladium band returns are subject to a 10% re stocking fee.
Defective
Item Repair
WeddingBandsUS.com
warrants its products to be free of defects in manufacturing and workmanship
for a period of 30 days from the date of purchase. If a defect is found, WeddingBandsUS.com
will either repair or replace the defective item under this warranty.
Our
obligation to repair or replace is subject to the customer notifying us of a
claimed defect within 10 days of date of shipment. WeddingBandsUS.com will
have the right to examine the product and the customer, if authorized by WeddingBandsUS.com,
will return the product at the expense of WeddingBandsUS.com. A return
authorization number will be issue and transmitted via e-mail.
This
warranty is not applicable where there is evidence of heavy soiling or abuse.
This warranty does not apply to any conditions or defects resulting from
negligence, misuse, alterations, fire, accidents, improper cleaning, contact
with sharp or rough objects, or contact with any foreign substance other than
recommended cleaning articles.
Mispriced
Items Policy
Our
primary goal at WeddingBandsUS.com is to always provide our customers with
the most reliable service and offer the lowest prices. We strive to service a
large selection of products to accommodate all of our valuable customers.
Despite our best efforts, a small number of the items on our Web site may be
mispriced due to our extensive inventory. In the event that there is a
mispricing of an item, we will contact you immediately for instructions
before shipping or your order.
1.
In the case that we priced the item too high, we will issue a refund for the
difference from the original price with no delay.
2.
If the item was priced lower than the actual cost, possibly due to
fluctuating cost of precious metals and stones, or in the rare case of
mistyping, we will offer a 20% discount off the correct price for that item.
WeddingBandsUS.com
is dedicated to bringing you the best value for all your quality jewelry
purchases. We will always make it a priority to provide satisfactory service
to all our customers, and rest assured, we verify prices and condition of all
our items as part of our shipping procedures.
If
you receive damaged or incorrect items, please contact Customer Service
Representative as soon as possible at
1 212 302 0029
If
you have any further questions or inquiries, please do not hesitate to email
us at info@WeddingBandsUS.com
By
purchasing any merchandise from WeddingBandsUS er you are agreeing
to all of terms of our Return Policy
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